Human Relations & Service
Human Relations & Service courses focus on improving working relationships, dealing more effectively with others, and understanding oneself.
Safe Space Training
In 1996, Kennesaw State University (KSU) became one of the first institutions in the University System of Georgia to add sexual orientation to its nondiscrimination statement. The goal of the Safe Space Initiative at KSU is to identify and educate individuals who will affirm and support all persons regardless of sexual orientation and gender identity/expression. Becoming a Safe Space on campus offers a visible message of inclusion, acceptance, and support to lesbian, gay bisexual, and transgender individuals. KSU faculty and staff can acquire a Safe Space sticker by attending one of the scheduled Safe Space orientations.
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Friday, SEPT 7 1:00PM-4:00PM 3 hrs
Friday, SEPT 28 1:00PM-4:00PM 3 hrs Friday, OCT 19 1:00PM-4:00PM 3 hrs Instructor: Various Location: Kennesaw Hall 1203 |
Friday, NOV 9 1:00PM-4:00PM 3 hrs
Friday, NOV 30 1:00PM-4:00PM 3 hrs Friday, DEC 7 1:00PM-4:00PM 3 hrs |
Skills for Delivering Quality Customer Service
The purpose of the course is to provide information, tools and skill building to make the process of delivering and supervising great customer service easier. The course focuses on best practices in giving customer service, managing customer service gaps via service recovery techniques, and helping staff provide the best service to all internal and external KSU customers. This course offers an engaging, practical approach for participants who are new to customer service and is also an excellent refresher for more experienced participants.
Thursday, OCT 4 9:00AM-12:00PM 3 hrs
Instructor: Paula Billups
Location: KSU Center Room 174
Thursday, OCT 4 9:00AM-12:00PM 3 hrs
Instructor: Paula Billups
Location: KSU Center Room 174
Happiness at Work
We live in a nation whose founders cherished “life, liberty, and the pursuit of happiness.” Although millions of adult Americans spend more time on the job than in any other activity, how many of us find happiness at work?
The focus of this interactive workshop will be discussion and brief informal writing exercises aimed at (1) exploring each attendee’s personal conceptions of happiness and work satisfaction and (2) helping each attendee arrive at a personal plan for achieving happiness at work.
This workshop will begin with a presentation on key findings in happiness studies (yes, there is such a field!), including an exploration of the concept of “gross national happiness.” As Chair of the U.S. Federal Reserve stated in summer 2012, “gauging happiness can be as important for measuring economic progress as determining whether inflation is low or unemployment high” (boston.com).
Wednesday, SEPT 19 1:00PM-4:00PM 3 hrs
Instructor: Anne Richards
Location: KSU Center Room 174
The focus of this interactive workshop will be discussion and brief informal writing exercises aimed at (1) exploring each attendee’s personal conceptions of happiness and work satisfaction and (2) helping each attendee arrive at a personal plan for achieving happiness at work.
This workshop will begin with a presentation on key findings in happiness studies (yes, there is such a field!), including an exploration of the concept of “gross national happiness.” As Chair of the U.S. Federal Reserve stated in summer 2012, “gauging happiness can be as important for measuring economic progress as determining whether inflation is low or unemployment high” (boston.com).
Wednesday, SEPT 19 1:00PM-4:00PM 3 hrs
Instructor: Anne Richards
Location: KSU Center Room 174
Ethics in the Workplace
This workshop will begin by exploring our own individual ethical systems and the challenges that can arise to behaving ethically at work. The emphasis will not be on current problems in the workplace, on case studies, or on the actions of others, but rather on drilling down to discover ways in which each of us might do more to cultivate a supportive work environment.
After engaging in discussion, writing, and brainstorming, participants should come away from this interactive workshop feeling more empowered (1) to engage nonconfrontationally in discussions of workplace issues with an ethical component and (2) to promote a workplace in which all individuals are treated with compassion and respect.
Thursday, OCT 18 1:00PM-4:00PM 3 hrs
Instructor: Anne Richards
Location: KSU Center Room 174
After engaging in discussion, writing, and brainstorming, participants should come away from this interactive workshop feeling more empowered (1) to engage nonconfrontationally in discussions of workplace issues with an ethical component and (2) to promote a workplace in which all individuals are treated with compassion and respect.
Thursday, OCT 18 1:00PM-4:00PM 3 hrs
Instructor: Anne Richards
Location: KSU Center Room 174
How to Prevent Sexual Harassment
This workshop focuses on the changing roles of men and women in the workplace and how sexual harassment can result when attitudes fail to adjust to today's new work environments. Participants will understand the various forms of harassment based on EEOC guidelines and identify appropriate responses to harassing behavior through the use of effective communication and preventive actions.
Participants will be able to achieve the following objectives:
Instructor: Deidra Dennie
Location: KSU Center Room 174
Wednesday, NOV 14 9:00AM-12:00PM 3 hrs
Instructor: Deidra Dennie
Location: KSU Center Room 174
Participants will be able to achieve the following objectives:
- Identify what is sexual harassment
- Know the different types of sexual harassment
- Be able to take proactive steps to prevent sexual harassment
- Describe the steps you should take if you have been harassed
Instructor: Deidra Dennie
Location: KSU Center Room 174
Wednesday, NOV 14 9:00AM-12:00PM 3 hrs
Instructor: Deidra Dennie
Location: KSU Center Room 174
Title IX
This session will give a broad overview on Title IX compliance with its mandates on gender and sexual misconduct, athletic equity issues, discrimination and 504 Disability Compliance.
Wednesday, OCT 10 9:00AM-12:00PM 3 hrs
Instructor: Deidra Dennie
Location: KSU Center Room 174
Thursday, NOV 8 1:00PM-4:00PM 3 hrs
Instructor: Deidra Dennie
Location: KSU Center Room 174
Wednesday, OCT 10 9:00AM-12:00PM 3 hrs
Instructor: Deidra Dennie
Location: KSU Center Room 174
Thursday, NOV 8 1:00PM-4:00PM 3 hrs
Instructor: Deidra Dennie
Location: KSU Center Room 174
I've Got a Complaint! Now What?
This interactive training session will include a broad overview of Title VI, VII, IX, ADAA, Section 504 and KSU related policies.
Workplace issues relating to race, color, religion, sex, national origin, veterans’ status and disability status will be covered.
Participants will be able to:
Workplace issues relating to race, color, religion, sex, national origin, veterans’ status and disability status will be covered.
Participants will be able to:
- Gain a basic understanding of EEO mandates in the workplace
- Apply EEO mandates in the workplace
- Take proactive steps to prevent workplace discrimination
- Create a more proactive environment of inclusion and equality for all employees
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Tuesday, OCT 16 1:00PM-4:00PM 3 hrs
Instructor: Deidra Dennie Location: KSU Center Room 174 |
Thursday, NOV 29 9:00AM-12:00PM 3 hrs
Instructor: Deidra Dennie Location: KSU Center Room 174 |
Communicating for Results
Given the multiple, ongoing challenges managers face on a daily basis, effective communication is the key to performance excellence. The purpose of the course is to provide information, tools and skill building to help make the process of communicating with employees easier. The course focuses on communication fundamentals, giving positive and constructive feedback for results, and communication models and templates to address performance challenges and successes. This course is part of the Mid-level Managers’ Skill Development Series. While you can register for this class only, participants who complete the series will receive a certificate of completion for the entire program.
Tuesday, NOV 13 9:00AM-12:00PM 3 hrs
Instructor: Paula Billups
Location: KSU Center Room 174
Tuesday, NOV 13 9:00AM-12:00PM 3 hrs
Instructor: Paula Billups
Location: KSU Center Room 174
